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Frequently Asked Questions

At MATTECH BEDDING, we want to make your shopping experience smooth and hassle-free. Below are some of the most frequently asked questions about our products, policies, and services.

How can we help?

General Question

Care and Maintenance

Ordering & Shipping

Returns & Refunds

Business / Wholesale

General Question

What mattress firmness should I choose?

Choosing the right mattress firmness depends on your sleeping position, body weight, and personal comfort preference.

Soft (Plush)

  • Best for side sleepers.
  • Provides excellent pressure relief for the shoulders and hips.
  • Suitable for lighter body weights.

Medium Firm

  • The most popular choice for most sleepers.
  • Ideal for side, back, and combination sleepers.
  • Offers a balanced combination of comfort and support.

Firm

  • Recommended for back and stomach sleepers.
  • Suitable for people who prefer stronger support or have a heavier body weight.
  • Helps maintain proper spinal alignment.

If you’re unsure which firmness is right for you, our sleep specialists are happy to recommend the most suitable mattress based on your sleeping habits and body type.

Yes. At Mattech Bedding, we manufacture our own mattresses, allowing us to produce custom sizes to suit your specific requirements.

Custom mattresses are ideal for:

  • Custom-built bed frames
  • Camper vans & RVs
  • Yachts & boats
  • Hotels & serviced apartments
  • Homestays
  • Condominiums with non-standard bed frames

Simply provide us with your required dimensions (Length × Width × Height), and our team will recommend the most suitable mattress construction for your needs.

Most quality mattresses should be replaced every 8–10 years, depending on usage and the materials used.

You may need a new mattress if you notice any of the following:

  • You wake up with back, neck, or shoulder pain.
  • Your mattress has visible sagging or body impressions.
  • You frequently wake up feeling tired.
  • You sleep better in hotels or on another mattress.
  • Your mattress makes noise or no longer provides proper support.
  • Your mattress is more than 8–10 years old.

Replacing an old mattress can significantly improve your sleep quality and overall well-being.

At Mattech Bedding, we proudly manufacture and offer two in-house mattress brands designed to suit different lifestyles, comfort preferences, and budgets.

ROMATT

ROMATT is our premium mattress brand, crafted with high-quality materials and advanced sleep technologies to deliver exceptional comfort and support. Selected models feature premium fabrics, memory foam, natural latex, and pocket spring systems, making them ideal for those seeking a luxurious sleep experience.

DCASTLE

DCASTLE is our value-focused mattress brand, offering reliable comfort, durability, and quality at an affordable price. It is an excellent choice for first-time homeowners, families, rental properties, student accommodations, and everyday use.

Whether you’re looking for a premium mattress or a practical everyday solution, our team is here to help you find the right mattress for your comfort needs and budget.

Not sure which brand is right for you? Contact our sleep specialists for personalised recommendations based on your sleeping habits and preferences.

At the moment, Mattech Bedding does not offer a sleep trial for our mattresses.

However, we encourage customers to visit our showroom or exhibition roadshows to experience the comfort and support of our mattresses in person before making a purchase. Our sleep specialists are also available to recommend the most suitable mattress based on your sleeping position, body type, comfort preference, and budget.

As every mattress is made with hygiene and safety in mind, we are unable to accept returns due to personal comfort preferences once the mattress has been used.

If you have any questions before purchasing, our team will be happy to help you choose the right mattress for a comfortable night’s sleep.

Care and Maintenance

How do I clean my mattress?

Regular mattress care helps maintain hygiene and extend its lifespan.

Here are a few simple tips:

  • Vacuum your mattress every few months to remove dust and allergens.
  • Clean spills immediately using a clean cloth and mild soap. Avoid soaking the mattress with water.
  • Allow the mattress to air dry completely before placing the bedsheet back on.
  • Rotate your mattress every 3–6 months (if applicable) to promote even wear.
  • Use a mattress protector to guard against stains, dust mites, and accidental spills.

Avoid using harsh chemicals, bleach, or steam cleaning, as these may damage the mattress materials.

Yes. We highly recommend using a mattress protector to keep your mattress clean and hygienic.

A quality mattress protector helps to:

  • Protect against spills and stains.
  • Reduce the build-up of dust mites and allergens.
  • Keep your mattress cleaner for longer.
  • Minimise everyday wear and tear.
  • Extend the lifespan of your mattress.

Using a mattress protector is one of the easiest ways to maintain your mattress and preserve its condition.

With proper care, a quality mattress can provide many years of comfortable sleep.

To maximise its lifespan:

  • Use a supportive bed base or bed frame.
  • Protect it with a mattress protector.
  • Rotate the mattress every 3–6 months if recommended for your model.
  • Avoid standing or jumping on the mattress.
  • Keep the mattress dry and well ventilated.
  • Clean it regularly to remove dust and allergens.
  • Follow the care instructions provided with your mattress.

With regular maintenance, most quality mattresses can provide excellent comfort and support for 8–10 years, depending on usage and the mattress materials.

Natural latex pillows are durable and easy to maintain with the right care.

To clean your latex pillow:

  • Remove and wash the pillow cover according to the care label.
  • Spot clean the latex core using a soft cloth dampened with mild soap and water.
  • Gently blot the surface—do not scrub or twist the latex.
  • Allow the pillow to air dry naturally in a shaded, well-ventilated area.
  • Ensure the pillow is completely dry before using it again.

Do not:

  • Machine wash or tumble dry the latex core.
  • Soak the pillow in water.
  • Use bleach or harsh cleaning chemicals.
  • Expose the latex pillow to direct sunlight for extended periods, as this may reduce its durability.

With proper care, a high-quality natural latex pillow can provide comfortable support for many years.

Ordering & Shipping

How do I place an order?

Simply browse our products, add them to your cart, and proceed to checkout. We accept multiple payment methods for your convenience.

If you need to make changes to your order, please contact us as soon as possible.

We will do our best to accommodate your request if production or delivery has not yet been arranged. However, once a custom-made mattress has entered production or an order has been dispatched, changes or cancellations may no longer be possible.

If you’re unsure, please contact our customer service team, and we’ll be happy to assist you.

Delivery times vary depending on product availability, delivery location, and whether your mattress is a standard or custom-made size.

As a general guide:

  • Ready stock products: Approximately 3–7 working days.
  • Custom-made mattresses or bed frames: Approximately 7–21 working days, depending on the specifications.

Our team will confirm the estimated delivery date when your order is placed and will keep you informed throughout the process.

Delivery charges depend on your delivery location, order value, and the products purchased.

We periodically offer free delivery promotions on selected products and within selected service areas.

Please contact our sales team with your delivery address, and we’ll be happy to provide the applicable delivery charges or let you know if your order qualifies for free delivery.

Yes! Once your order is shipped, you’ll receive a tracking link via email or SMS.

Returns & Refunds

Can I return my mattress?

As mattresses are personal hygiene products, we do not accept returns or exchanges once the mattress has been delivered and used, unless there is a manufacturing defect covered under our warranty.

If your mattress arrives damaged or you believe there is a manufacturing issue, please contact our customer service team as soon as possible. We will inspect the issue and provide the appropriate assistance in accordance with our warranty policy.

If you have any questions before placing your order, our team will be happy to help you choose the most suitable mattress for your needs.

Registering your warranty is quick and easy.

Simply visit our Warranty Registration page and complete the online registration form with the following information:

  • Your name and contact details
  • Invoice or purchase receipt
  • Mattress model
  • Date of purchase
  • Serial number (if applicable)

We recommend registering your warranty as soon as you receive your mattress to ensure your purchase details are recorded for future support.

If you purchased your mattress through an authorised dealer, you can still register your warranty online.

Our warranty covers manufacturing defects in materials and workmanship under normal household use during the applicable warranty period.

Examples of covered defects may include:

  • Manufacturing defects in the mattress structure.
  • Abnormal sagging or body impressions that meet our warranty guidelines.
  • Defects in the spring system (where applicable).
  • Faults in workmanship or material quality.

The warranty does not cover:

  • Normal wear and tear over time.
  • Comfort preference or changes in firmness.
  • Damage caused by misuse, improper handling, accidents, stains, burns, or improper support.
  • Damage resulting from improper cleaning or unauthorised modifications.

Please refer to our complete Warranty Policy for full terms and conditions, or contact our customer service team if you have any questions.

Business / Wholesale

Do you supply hotels, homestays and Airbnb properties?

Yes. Mattech Bedding supplies mattresses and bedding solutions for a wide range of commercial accommodation businesses, including:

  • Hotels
  • Resorts
  • Boutique hotels
  • Homestays
  • Airbnb properties
  • Serviced apartments
  • Hostels
  • Student accommodations

We offer a variety of mattress models to suit different comfort preferences, budgets, and project requirements. Whether you need a single mattress or a bulk order for a new property, our team can recommend the most suitable solution.

For project enquiries or bulk purchases, please contact us for a personalised quotation.

Yes. As a mattress manufacturer, Mattech Bedding provides OEM (Original Equipment Manufacturer) and private label manufacturing services for businesses looking to build their own mattress brand.

Our OEM services include:

  • Custom mattress design and specifications
  • Custom sizes and firmness options
  • Brand label and logo customisation
  • Fabric and material selection
  • Packaging customisation
  • Bulk production for local and international markets

Whether you’re starting a new mattress brand or expanding your product range, our experienced team can help bring your ideas to life.

Please contact us to discuss your OEM requirements.

Yes. We are always looking to partner with retailers and business owners who are interested in growing with the ROMATT and DCASTLE brands.

As an authorised dealer, you may enjoy benefits such as:

  • Competitive dealer pricing
  • A wide range of quality mattress products
  • Marketing and promotional support
  • Product training and sales guidance
  • Reliable after-sales support

If you’re interested in becoming a dealer, simply contact us with your business details and location. Our team will review your enquiry and discuss the available partnership opportunities with you.

Contact Us

At MATTECH BEDDING, we value every customer and are dedicated to providing exceptional service. Whether you have questions about our products, need help with your order, or want to learn more about us, we’re just a message away.

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