At Mattech Bedding Sdn. Bhd. (“Mattech Bedding”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.mattechbedding.com, place an order, or contact us.
Information We Collect
We may collect the following information:
Personal Information
Full Name
Email Address
Phone Number
Billing Address
Delivery Address
Company Name (if applicable)
Order Information
Products Purchased
Order History
Payment Information (processed securely through third-party payment providers)
Technical Information
IP Address
Browser Type
Device Information
Website Usage Data
Cookies
How We Use Your Information
Your information may be used to:
Process and deliver your orders
Contact you regarding your purchase
Respond to enquiries
Register product warranties
Arrange delivery
Improve our website and services
Send promotional offers (only if you have agreed)
Prevent fraud and unauthorized transactions
Comply with legal obligations
Payment Security
We do not store your credit card or debit card information.
All online payments are securely processed through our authorised payment gateway providers using encrypted connections.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with trusted third parties when necessary, such as:
Delivery and courier companies
Payment gateway providers
Website hosting providers
Marketing service providers
Government authorities when required by law
Cookies
Our website uses cookies to:
Remember your preferences
Improve website performance
Analyse visitor traffic
Enhance your shopping experience
You may disable cookies through your browser settings, although some website functions may not work properly.
Marketing Communications
If you subscribe to our newsletter or promotional updates, we may send:
Promotions
New product launches
Special offers
Event invitations
You may unsubscribe at any time by clicking the unsubscribe link or contacting us.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
However, no method of internet transmission is completely secure.
Data Retention
We retain your personal information only for as long as necessary to:
Complete your orders
Provide warranty services
Meet legal and accounting requirements
Resolve disputes
After that, your information will be securely deleted or anonymised.
Your Rights
Under the Malaysian Personal Data Protection Act (PDPA), you may request to:
Access your personal data
Correct inaccurate information
Withdraw marketing consent
Update your personal details
Request deletion where legally applicable
To make a request, please contact us.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. Please review their respective privacy policies before providing any personal information.
Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page together with the updated effective date.
Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us:
