We strive to ensure every product reaches you in perfect condition. As mattresses and bedding products are considered personal hygiene items, all purchases are generally non-refundable and non-returnable once delivered, except under the circumstances stated below.
Eligible for Return or Replacement
We will arrange a replacement or appropriate solution if:
You received the wrong product.
The product is damaged during delivery.
The product has a manufacturing defect.
The product received is different from your confirmed order.
Any issue must be reported within 24 hours after receiving your order.
Products Not Eligible for Return
Returns or refunds will NOT be accepted for:
Change of mind.
Preference of mattress comfort (too soft / too firm).
Incorrect size selected by customer.
Incorrect colour or model selected.
Product does not meet personal expectation.
Product has been used, soiled or damaged after delivery.
Minor differences in colour due to screen display.
Custom-made or special-sized mattresses.
Clearance, promotional or display items (unless manufacturing defect).
Inspection Upon Delivery
Please inspect your order immediately upon delivery.
Before signing the Delivery Order, kindly check:
Product quantity
Product model
Mattress size
Visible damage to packaging or product
If there is any issue, please inform our delivery team immediately.
How to Request a Return
Please contact our Customer Service within 24 hours of receiving your order.
Our customer service team will review your request.
If approved, we will arrange:
Product replacement; or
Repair (if applicable); or
Other appropriate solution based on the situation.
We reserve the right to inspect the product before approving any return or replacement.
Refund Policy
Refunds will only be considered under the following circumstances:
Duplicate payment.
Order cancelled before shipment.
Product cannot be supplied by Mattech Bedding.
Other situations approved by Management.
Approved refunds will be processed back to the original payment method within 7–14 working days.
Warranty Claims
Warranty claims are different from Refund & Return requests.
If your product develops a manufacturing defect during the warranty period, please visit our Warranty Resgitration page or contact our Customer Service for assistance.
Shipping Charges
If the return is due to:
Our mistake
Wrong item delivered
Manufacturing defect
Delivery damage
Mattech Bedding will bear the transportation cost.
If the return request is not due to our error, any transportation charges (if approved) will be borne by the customer.
For hygiene and safety reasons, mattresses, pillows, toppers, mattress protectors and bedding accessories cannot be returned or exchanged once delivered unless they are defective, damaged during delivery or incorrectly supplied.
